The annual internal audit procedure reviews many quality assurance events that would typically occur in the RTO. These events would include verifying the transition of old to new training packages, reviewing continuous improvement items identified and actions taken and reviewing the RTO's current alignment with the AQTF conditions and standards for continuing registration.

2 pages

This Policy and Procedure is designed to guide the RTO's establishment of a partnering arrangement and provides a memorandum of understanding for partnering agreement ratification.

7 pages

The Policy and Procedure provides an avenue for students to present written complaints and appeals to the RTOs Management. The procedure also involves relevant staff completing a staff complaint form to articulate the issue raised by the student. The Procedure also includes avenues for the involvement of an Independent adjudicator where complaints are not resolved to the complainants satisfaction.

5 Pages

This Policy and Procedure carries the required need to ensure that  students learning needs are assessed at the point of initial contact and the offer of RPL. The policy and procedure is complimented by the inclusion of Terms and Conditions that a student should read and accept through signature on the RTO’s application form. Topics for Orientation have also been provided for in an Orientation Program to ensure that students are properly informed of their rights and obligations.

3 Pages

This policy and procedure establishes the process in which new staff members are employed and provided with their initial induction. The policy lists off the required documentation to support the new staff in to their position.

2 pages

This suite of documents provides an RTO with RPL documentation that would provide an applicant with the necessary information to understand what RPL is and the supporting template documentation for an application to be made.

9 Pages

This document provides a policy and procedure for maintaining ongoing professional development to training and assessment staff and includes a PD record for documenting PD events that staff attend and are involved in.

1 Page

The Policy and Procedure provides for the assignment of qualified training staff to supervise non Cert IV staff in the RTO's training and assessment delivery. The inclusion of a PD log allows for the recording of events associated with Non Cert IV Supervision .

2 pages

Designed as an overview of Staff Qualifications currently in an RTO’s Records. The Matrix includes instructions for usage and columns for recording current Vocational and Training qualifications, references to recent Professional Development  and an area for the demonstration of Vocational equivalence.

1Page

This Policy and Procedure contains the steps required to ensure the RTO provides accurate, ethical and prior information to potential clients before enrolment . It captures the need to ensure that the of AQTF requirements of condition 5 are included in pre-enrolment information and the correct usage of NRT Logo’s. A testimonial Image and Usage permission slip has also been included.

3 Pages

Contains the need to consult  Industry in the development of training and assessment strategies and attention to the review of assessment validation findings in the annual review of learning and assessment strategies and attention to the transitioning from old to new training packages.

2 pages

The 2 pages describe the typical financial management procedures of an RTO with AQTF 2010 Condition 5 requirements for pre enrolment information and fees paid in advance options and a pro rata refund policy.

Suitable for AQTF RTO requirements this Policy and Procedure and suite of certification templates is designed to keep the RTO's certificates ,statements of attainment and qualifications in alignment with the requirements of the most recent AQF & NQC / NSSC Guidelines. A separate policy for the usage of National and state logo's usage is included. The certification templates include AQF Qualifications, Statements of Attainment and Record of Results.

9 Pages

This Policy and Procedure establishes the responsibility of the RTO to provide accurate and clear information to prospective clients.

1.5 pages

This Manual is designed to provide new and existing staff with VET Based information that effects the role and responsibilities of RTO employment. Topics within the 9 pages include : Job Description, Staff Induction, Organisational Chart, Management meetings, Staff Appraisals, Professional Development Opportunities, Access and Equity, Competency Based Training and Assessment, Training and Assessment procedures, Training Packages, Accredited Courses, Staff Qualifications, Assessment System, RPL processes, Quality Assessment System , Code of Practice, Quality Assurance Flowchart, Plagiarism & Cheating

This 5 page Policy and Procedure provides a comprehensive  range of  Records Management procedures that include Quality Indicator reporting steps and Client Qualifications reporting and  Assessment and Student Fee records management. The RTO’s individual records management approaches can be contextualised to suit the state in which the RTO operates.

This 2 page policy provides a strategy for collecting stakeholder feedback and a single form that can be used in detailing all types of feedback from the RTO’s stakeholders.