This policy and procedure identifies the approach that a Training Provider will take when a student wishes to complain to the  training providers management. The procedure includes the necessary forms for both an internal appeals process and an mechanism for external independent adjudication requests which can be easily adapted to reflect arrangements with third party providers of adjudication.

5 Pages

This policy and procedure describes the varying conditions that may be relevant to the currency of a students enrolment status and establishes clear procedures for staff to follow in the event of a deferment, suspension or enrolment cancellation.

2 Pages

Designed to reflect the requirements of the Registered Provider to manage and monitor the services provided by its contracted Education Agents. The Policy and Procedure contains service review strategies and a template Memorandum of Understanding.

5 Pages

This suite of Policy and Procedures provides the Education Provider with a full range of enrolment related policies and procedures including entry requirements, Letter of Offer, under 18 years accommodation checks, course transfer to and from the provider, letter of release and refusal and Orientation Program.

15 Pages

This Prospectus Addendum is designed to either add to existing Local student prospectus information or provide  strong starting point for developing the Education Providers course and study information with key areas of international students information.

9 Pages

This handbook  establishes  the procedures required for staff and trainers within a CRICOS registered Education Provider. References to specific policy and procedural responsibilities for International students that staff need to be aware of is included.Staff  Professional Development requirements for ESOS and National Code awareness is also featured.

15 Pages

This Student Handbook  is designed to either add to existing Local student Handbooks or as a strong starting position to develop a stand alone Student Handbook. The document contains guidelines that reference to the policies and procedures for student enrolment in the Education Providers course offerings with specific enrolment rules and student information relating to course transfer, deferment suspension and course,course progress cancellation, student support services and course fee requirements.

9 Pages

This policy and procedure establishes  the policy and procedures for student support and welfare provision with staff responsibility designation and task assignment for the regular review of student support services.

2 Pages